Program Support Structure

The iMSA program has a simple support structure designed to efficiently assist you.

iMSA Support Email

Send a message to if you have questions regarding:

  • Your grades or assignments
  • Degree planning
  • Course registration
  • Tuition or fees
  • Request for letter of course completion
  • A private issue that only affects you

Please make sure you include your UIN when emailing the program.

Please add the email address to your safe senders list to ensure you receive the responses to your questions.

Course Discussion Forums

Post in your course discussion forums for:

  • Course content questions
  • Questions about assignments for course instructor or TA
  • Requesting classmates to give feedback on peer review assignments

By posting in the forum, you are also letting other students benefit from the response.

*Please do NOT send any requests directly to the university email addresses of Course/Teaching Assistants. Use the infrastructure outlined above. If your question does not fall under any of these categories, please email all other requests to

Coursera Techincal Support

24/7 Coursera Technical Support for:

  • Issues with access/submission of assignments
  • Issues with course access

If you need to immediately speak with someone regarding urgent technical issues on Coursera, you can use the live chat feature offered 24 hours a day, 7 days a week. The first thing you should do when you start a chat is to let Coursera know that you are a degree student in the iMSA program.  You can access chat support on any page of the Coursera Help Center. The Coursera Help Center also contains help articles for non-urgent issues.