Program Support Structure

The iMSA program has a simple support structure designed to efficiently assist you.

iMSA Support Email

Send a message to imsa-support@illinois.edu if you have questions regarding:

  • Your grades or assignments
  • Degree planning
  • Course registration
  • Tuition or fees
  • Request for letter of course completion
  • A private issue that only affects you

Please make sure you include your UIN when emailing the program.

Please add the imsa-support@illinois.edu email address to your safe senders list to ensure you receive the responses to your questions.

Course Discussion Forums

Post in your course discussion forums for:

  • Course content questions
  • Questions about assignments for course instructor or TA
  • Requesting classmates to give feedback on peer review assignments

By posting in the forum, you are also letting other students benefit from the response.

*Please do NOT send any requests directly to the university email addresses of Course/Teaching Assistants. Use the infrastructure outlined above. If your question does not fall under any of these categories, please email all other requests to imsa-support@illinois.edu.

Coursera Techincal Support

24/7 Coursera Technical Support for:

  • Issues with access/submission of assignments
  • Issues with course access

If you need to immediately speak with someone regarding urgent technical issues on Coursera, you can use the live chat feature offered 24 hours a day, 7 days a week. The first thing you should do when you start a chat is to let Coursera know that you are a degree student in the iMSA program.  You can access chat support on any page of the Coursera Help Center. The Coursera Help Center also contains help articles for non-urgent issues.